Frequently Asked Questions
ABOUT THE WALK
When is Walk MS?
Walk MS events in Iowa: May 17
Walk MS events in Minnesota: May 4
Walk MS events in North Dakota: Sept. 6
Walk MS events in South Dakota: May 3
Do I have to choose my distance before the day of the walk?
No, you may decide that day how far you walk.
If I'm on a team, do I register differently?
Team captains must register first. Even if you're on a team, you must register individually. Your donations are calculated separately. A team total is calculated automatically.
How long will it take to finish the walk?
The average person walks two to three miles per hour. Select a route based on how far and long you want to walk. You can make this decision at the event.
What do I need to bring?
Bring a completed and signed walker check-in envelope and donations you’ve collected. Your check-in envelope is mailed to you if you register at least a week before the event. Otherwise, one will be available for you at the event.
How do I turn in donations?
We recommend turning in donations right away. The faster you turn in your donations, the faster the National MS Society can begin putting them to good work. Don’t hold on to checks! Mail them in with a deposit slip. Use one deposit slip per mailing and send to:
Attn: Walk MS
National MS MS Society
200 12th Ave. S.,
Minneapolis, MN 55415.
Online donations are automatically credited to your account. Include remaining money in your check-in envelope and bring it with you on event day. This envelope also serves as your waiver. Prize redemption is only based on total donations turned in on or before event day.
When will I receive my prize[s]?
The official Walk MS T-shirt and long-sleeved T-shirt will be available at the event. We try to order correct sizes. If your size is unavailable, prize volunteers will take your information, and we will mail one to you after the event. Gift cards will be mailed six to eight weeks after the event. Prizes are based on money turned in on or before event day.
Do I raise money based on how far I walk?
No. Ask your donors for a flat donation. Ask BIG. You'll be surprised how much you'll raise simply by asking.
What if I cannot finish the entire route?
There will be transportation along the route to bring participants back to the start/finish site.
What if there is inclement weather?
Like the effects of MS go on, so do we — rain, snow or shine. Please dress in layers accordingly.
Can I bring my dog to the event?
Because of the large number of people present, we strongly discourage pets at Walk MS. If you bring your dog, make sure it is not agitated by large groups and noise. Keep your pet on a leash. Twin Cities and Quad Cities walkers: Due to risk management, dogs are no longer allowed on shuttle buses unless they are service dogs. If you have more questions, contact us at specialevents@MSsociety.org or 800-582-5296.
How will the National MS Society know how much I have in online donations?
Online donations are credited to your account automatically. However, we will not have access to that information on the day of the event, so make sure to check your online total before the event and include the total on your walker check-in envelope.
Do I need to raise money? Isn't my attendance enough support?
Walk MS is a fundraiser. Money raised funds cutting-edge research and supports people with MS and their families. It costs approximately $25 per walker to execute the event. While we do our best to secure donations, there are still expenses like Port-o-Potties, permit fees and dumpster rentals. Help us defer these costs by collecting as many donations as you can.
Where do my donations go?
The chapter provides educational and support programs across the area for people with MS and their caregivers, families and friends. Seventy-five percent of the money you raise through Walk MS help support research and provide direct services and programs for people with MS.
I forgot my username and password.
Your username and password are case sensitive. Find your password. You will receive an email with your username and password. If you still have problems, please contact us.
How do I unsubscribe from email?
Click here and follow the instructions given to manage your email preferences. Also, toward the bottom of each email message there is a link stating, "Click here to unsubscribe from this email message."
ABOUT MY PARTICIPANT CENTER | Download the tutorial now
What is a personal page?
A personal page is an online, promotional tool for your use when asking friends and family to join your team or sponsor you by making a donation. Once you sign up for an event, by default, a personal page is created for you. You have the option of personalizing this page by going to your Participant Center. You will be able to customize images, text and the style/color layout of the page.
By default I have a personal page; do I have to change it?
Once you sign up for an event online, a default personal page is created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized email solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
How do I change my personal fundraising goal?
First, you will need to login to your Participant Center. On the bottom right side of the Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
How do I change my team name, team type or team goal?
Only the team captain has the ability to change the team name or team type. The team captain will need to login to his or her Participant Center and click the "My Team Progress" link. On the Team Progress page, team captains will have the ability to update the team name, type and goal.
How can I see who has made a donation to my account?
Login to the site using your Username and Password. Go to your Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts that were donated.
How can I see who is on my team?
Log in to the site using your Username and Password. Go to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
How do I change a team message?
Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message. What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
What is an unconfirmed gift?
One exciting feature of your Participant Center allows you to record cash or checks that someone has given or promised you. The system adds these offline gifts to fundraising amounts that display on your Personal Page, My Progress page and Team Page, if you are a member of a team. All cash, check and pay-later gifts that you enter are unconfirmed until the National MS Society receives payment and marks them confirmed. Credit card gifts are confirmed immediately. To make sure we accurately confirm offline gifts, it’s extremely important that you follow specific rules when entering cash, checks or pay-later gifts into your gift summary. Read the rules.
How do I find my ID number?
It is the seven digit number above your name on all mailings you receive from the National MS Society. Still can't find it? Contact us.